All Jobs By - call-center-agent All Jobs By - call-center-agent

Monitoring of the NOC/Management Centre TLs/Shift Supervisors so that call dispatch time, follow-up time & escalations, are maintained as per the escalation chart & the SLA Committed with the customer. \r\nProviding Training to New NOC agent & re-fresher training ..

Experience - Handling HNI VOICE contacts for minimum 1 year \r\nResponsibilities of an inbound call center agent Answer incoming calls from customers to attend service inquiries and questions, handle complaints, troubleshoot problems and provide information Main Job Tasks and Res ..