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Sr.-desktop-administrator--it

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Sr. Desktop Administrator- IT




Job Title:
Sr. Desktop Administrator- IT
Job Description:
To be responsible for managing the Desktop/laptop & Peripheral Infrastructure, including managing some of the shift engineers for the same
Responsibilities:
1. Ensure that all desktop, laptop, printer and such peripheral calls are completed within SLA
2. Coordinate with internal partners during entire cycle of support ticket to understand problems, setting right expectations, resolution and communication
3. Keep the user desktop downtime to minimum by providing quick solutions or alternates
4. Trouble shoot and support all desktop & peripheral hardware and application issues
5. Participate in hardware and Software Inventory exercise
6. Participate in project implementation with respect to desktops and peripherals
7. Manage various desktop business and infrastructure applications
8. Coordinate with hardware and application support vendors for day to day issues
9. Escalate support issues appropriately at the right time
10. Adhere to 24x7 shifts
11. Participating in daily health checks and handover of support issues
12. Follow work allocation schedule and project plan.
13. Prioritize project tasks and seek assistance from Supervisor as applicable.
14. Review project requirements and execute projects as per requirements following guidelines and deploying the tools/systems as applicable.
15. Meet / exceed internal partner/client requirements.
16. Adhere to procedures like communication protocols, operational practices / procedures, Information security practices, attendance procedures, etc.
17. Help / buddy team members as requested by Supervisor
Skill Sets Required:
Work Experience: 3-4 Years
Understands ITIL standards, Service Desk, L2 and L3 support
Qualification:
Not Mentioned Experience: 3years -- 6months Salary Offered: As Per Industry Standard.
Job Location: Mumbai Category: Information Technology
Reference Number: Walkin Interview: No
Walkin Date: - Walkin Time: -
Relocate: No Travel: No

About Company:
Ugam Solutions Is A Leading Provider Of Research And Analytics Services, Focused On Serving The Marketing Information Needs Of Global Enterprises. With Over 800 Employees In Mumbai, London, San Francisco And Chicago, Ugam Offers A Comprehensive Range Of Data Collection, Survey Programming, Data Processing, Verbatim Management (coding Of Open Ended Responses), Report Writing And Panel Support Services.




Ugam Soltutions
Contact Person:
Ms. Archana Shah
Landline Number:
(022) 67428300
Address:
6th Floor, Prism Tower, B-wing, Goregoan, Malad Link Road | Near Inorbit Mall | Malad Link Road
Category:
Research
About Company:
Ugam Solutions Is A Leading Provider Of ...More Detail
Company Type:
Pvt. Ltd. (Private Limited Company)
Incorporation Year:
2000