Sr. Manager -OMS, Mumbai - Information Technology

Sr. Manager -OMS

Job Title:
Sr. Manager -OMS
Job Description:
PURPOSE OF THE ROLE
To lead the operations of a service line/team within a service line and meet/exceed business objectives of the same.
SCOPE OF THE ROLE
Will lead: 5-10 Supervisors (to include: - Team Leaders/Assistant Managers) with a total work force of 50-70 people
Will report to: A service line/functional head
Interactions: Managers of the client organization, end users, vendors, employees of the company across several functions and levels.
AREAS OF FOCUS

STRATEGY
1. Contribute towards developing the business strategy of the service line/function.
2. Cascade elements of the above to reporting teams.
3. Participate and contribute in the performance review of the function.
4. Develop, review and improve the performance MIS of the service line/team within a service line.
5. Periodically review the performance of the service line/team with the service line as per the strategy goals.
6. Suggest / take decisions / actions to align performance of the service line/team within a service line.

CLIENT
1. Undertake necessary preparation for client reviews or support the Functional head in preparation for client reviews.
2. Lead certain client reviews. These reviews may or may not include account managers.
3. Be proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channelize any escalations
4. Upon request lead or assist in developing proposals / parts of proposals, requisite services / solutions to increase business from existing clients in conjunction with the account manager.
5. Upon request lead or assist in developing proposals / parts of proposals, requisite services /solutions to convert prospects to clients in conjunction with the sales team.
6. Upon request assist the sales team in pitching to new prospects.
7. Assist the Functional head/Sales team/Marketing team in the preparation of marketing material.
8. Maintain sustainable and trustworthy relations in the client organization

OPERATIONAL
1. Meet / exceed operational targets for the service line/team within a service line.
2. Clearly define and communicate operational targets for direct reportees.
3. Ensure that direct reportees systematically define and communicate operational targets to subsequent team members, thus affirming all team members have clearly defined targets.
4. Build (where applicable and requested), run and review processes and systems to ensure business objectives are met / surpassed.
5. Consult teams to ensure development and improvement of processes and systems within service line projects.
6. Action and implement various strategic initiatives like quality improvement/measurement, automation etc
7. Generate correct and timely invoices on a monthly basis.
8. Develop and proactively review and tune the team structure to meet / exceed business objectives
9. Manage outsourced work through appropriate vendor management process.
10. Ideate and contribute to the development of new service offerings/products for the market.
11. Contribute in ensuring current service offerings are continuously upgraded with innovative solutions that are market oriented and enable the function to continuously climb the value chain.
12. Contribute/lead in planning and outlining expectations for operation related IT infrastructure. Work in conjunction with IT team for selection, upgrade and review of operational related IT infrastructure.
13. Stay abreast of relevant competitor information and share it with the corporate planning team and other teams as applicable.

PEOPLE
1. Identify gaps in the service line talent pool and take appropriate action (select or train people) to bridge the gap.
2. Participate in selection process to ensure the right talent is selected in a timely manner.
3. Develop, groom and coach team members so that they are able to perform better / as per the business objectives and Ugam culture.
4. Effectively train team members to enhance skill sets/performance.
5. Facilitate transfer of talent to other teams and absorb talent from other teams.
6. Clearly define and communicate KRA’s and KPI’s for direct reportees.
7. Ensure that direct reportees systematically define and communicate KRA’s and KPI’s to subsequent team members, thus affirming all team members have well defined KRA’s and KPI’s.
8. Make sure all team members' performance is reviewed periodically and clear feedback is provided on a continuous basis.
9. Ensure timely completion of appraisals.
10. Resolve and/or escalate employee grievances in a timely manner.
11. Ensure employees are highly motivated and have high morale

CORPORATE ALIGNMENT
1. Communicate company vision, mission, and goals. Ensure complete alignment of the functional / service line teams to overall company objectives.
2. Champion Ugam culture by role modeling behaviors
3. Create a work environment that nurtures and supports diversity and has an inclusive work culture.
4. Ensure productive work relationships are established with all relevant internal functions.
5. Ensure data confidentiality, integrity and protection of company's intellectual property.

KEY RESULT AREAS (KRA)
1. Meet & exceed operating targets
2. Meet & exceed quality targets
3. Meet & exceed people management targets
4. Meet & exceed finance/cost/productivity targets
5. Meet & exceed client related targets
Skill Sets Required:

KNOWLEDGE
1. Business planning skills
2. Domain knowledge relevant to the service line

SKILLS
1. Communication
2. Decision making
3. Client relationship management (Manage company programs related to client relationships)
4. People development(attract, retain, coach, motivate, develop)
CAPABILITIES
1. Dealing with ambiguities/
2. chaos and conflicts
3. Strategic mindset
4. Build and nurture relationships/network
5. Quality orientation
6. Client orientation/centricity
7. Organization building
8. Result orientation

UNIQUE CIRCUMSTANCES
1. Work in client specific time zones ( PST, EST, CST, GMT) is possible
2. Some travel (national/international) may be required
3. Should be willing to take short / long term transfers across different geographies and/or roles.
Qualification:
Not Mentioned Experience: 7years -- 11months Salary Offered: As Per Industry Standard.
Job Location: Mumbai Category: Information Technology
Reference Number: Walkin Interview: No
Walkin Date: - Walkin Time: -
Relocate: No Travel: No

About Company:
Ugam Solutions Is A Leading Provider Of Research And Analytics Services, Focused On Serving The Marketing Information Needs Of Global Enterprises. With Over 800 Employees In Mumbai, London, San Francisco And Chicago, Ugam Offers A Comprehensive Range Of Data Collection, Survey Programming, Data Processing, Verbatim Management (coding Of Open Ended Responses), Report Writing And Panel Support Services.

Ugam Soltutions

Contact Person:
Ms. Archana Shah
Landline Number:
(022) 67428300
Address:
6th Floor, Prism Tower, B-wing, Goregoan, Malad Link Road | Near Inorbit Mall | Malad Link Road
Category:
Research
About Company:
Ugam Solutions Is A Leading Provider Of ...More Detail
Company Type:
Pvt. Ltd. (Private Limited Company)
Incorporation Year:
2000


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Sr.-manager--oms